Returns & Refund Policy
VivaBags strives for customer satisfaction. In the event that you are dissatisfied with your purchase, you may return or exchange unworn items within 30 days of receipt. All VivaBags orders are eligible for store credit or a full merchandise refund, minus the price of shipping. VivaBags reserves the right to refuse any items that appear worn or used.
TO COMPLETE A RETURN
Please ship your item(s) back to us at:
VivaBags
88 Oxford Street,
London, W1D 1BL,
United Kingdom
Kindly include your original packing slip and/or a note indicating that you're returning for a refund. We recommend using a trackable method of shipping.
Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded. VivaBags is not responsible for any lost returns.
Please do not use the shoe box as the shipping box. Items sent without an exterior box will incur a £5 repackaging fee that will be deducted from the refund.
Please note: Clearance items marked "final sale" online are not eligible for return.
EXCHANGES
Before sending your exchange, please email us at info@vivabags.com to confirm the availability of your desired item.
Domestic returns are eligible for one initial exchange shipped free of charge. Shipping fees for sending the item back to us are still the responsibility of the customer. Additional exchanges from the same order will require a shipping fee. Please refer to our shipping info for rates.
International returns are shipped at the destination country’s shipping fee. Please refer to our international shipping info for rates.
REFUNDS + STORE CREDIT
Refunds are issued to the original form of payment. An email notification will be sent when the refund has been processed. Please allow 3-5 business days for the credit to appear on your account.
Store credit may be issued in place of a refund. To redeem store credit, please email us at info@vivabags.com or call us at +44 1432 5669. Store credit is also valid for use at our London storefront and never expires.
IN-STORE PURCHASES
In-store purchases may be exchanged or returned for store credit within 30 days of the purchase date. The original sales receipt must be provided. No cash or credit card refunds will be issued. Returned merchandise must be unworn, unwashed, and unused. VivaBags reserves the right to refuse any items that appear worn or used.
All clearance items purchased in-store are FINAL SALE and may not be returned or exchanged.
DAMAGED + DEFECTIVE MERCHANDISE
If you receive a damaged or defective item from us, please call us immediately at +44 1432 5669 or email us at info@vivabags.com and we will help you exchange or return the item.
Please do not hesitate to contact us immediately if an item becomes defective within 6 months of the purchase date. We will assess merchandise defects on a case-by-case basis to come up with the best solution possible.
CANCELLING ORDERS
If you would like to cancel your order, please contact us within 24 hours via info@vivabags.com or by phone +44 1432 5669.